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For some reason, I am not able to turn on/off privacy mode and therefore, I am unable to view the live feed. This has happened recently and I have tried resetting the camera, but that does not seem to work. The app on the phone used to have a red circle with a line through it when the camera was in privacy mode, but this is no longer the case and is greyed out, regardless of the setting. When I press the privacy button, the app "seems" like it's turning it on or off, but I cannot tell. Either way, I am unable to turn o the live view.
Please advise.
Thank you!
2018-10-25 11:17:42****************************************
Hello, Here are your answers.
1. iPhone with latest iOS
2. App version 1.7.1.7752/firmware 4.3.10
3. I took a few screenshots and sent them to the email above with the ID 2507 in the subject line. The screenshot shows the error when I try to view the camera "Error Device is in privacy mode". As I mentioned in the first email, it does not show it's in privacy mode and I tried switching it back and forth, but that resulted in the same error message.
Thank you
| | by Scot Busby |
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I have been charged 99.90US twice on Visa, Aug 23. I will contest the charges and have them reversed within 24 hrs. If there is reason for me not to do that, then please advise. My four units are inoperative and have not been installed for almost a year. They are too complicated to keep in service (my WiFi address update makes them inoperable). Although they are an excellent idea, I have become unhappy and discourage in their use. You do not have the privaledge of renewing an annual subscription withour opportunity for my review. I will fully contest it. 1 867 660-5511 canada Jim
2018-09-05 16:07:17****************************************
For the above A & B charges, I request (demand) reversal of these renewal charges and request that you totally refund the new charges that you made to my Visa that have in your files. I did not and will not authorise the renewal charges. Following this refund, I further disallow and decline your permission to ever use it again. Thereafter, I command that you stop and desist your use of my Visa and to destroy its data retreval.
I did NOT USE the services during the first term of the one-year initial charges. (that year's payment is not contested). However, you are not authorised to renew this annual fee because of the following impass: My devices were always, and to this day, off-line because of failed sync to WiFi password change. The four devices are far too dificult to remove, disassemble, reinstall, and place back in service. I own four devices and they are all out of service due to your design difficulty and my inability to understand/keep them in service.
Thank-you for your understanding and willingness to honour my request.
Sincerely, James Buerge
| | by James Buerge |
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Hi, I have a unit that I bought whilst in USA. I am now living in The Netherlands.
Is it possible to change the pendant (light mount) for a desktop or EU light mount?
I guess the unit i have has a US voltage base?
Many thanks, Huw
2018-06-29 08:33:33****************************************
Hello
No, this is not what I am after.
OK
1. Is the unit shipped to me capable of working with 220/240 voltage? I guess mine is the AR1 version, as it does not feature the LED light base.
2. Is it possible to buy an alternate base for the unit I already own, so it runs as a desk mounted camera? That is, remove the light fixture entirely?
2018-06-29 09:52:45****************************************
Hi
Thanks, I have worked out how to detach system now :-)
Who can I contact about cancelling cloud subscription?
I can no longer login my associated GMAIL account, but can provide card details the account is being charged to.
I have had to totally reset the camera, so my subscription is now pointless
Thanks, Huw
| | by Huw Thomas |
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不能連線到wifi,如何維修?我在香港
2018-05-10 13:23:08****************************************
我想我需要維護
2018-05-11 09:47:24****************************************
1,有
2,係
3,有
4,有
5,有
6,有
我是用app重新開機後,相機就不追蹤,但一會會自動旋轉一次
2018-05-13 00:33:22****************************************
1,Insert the card with unzipped files (帶檔案並插卡)
2,Plug in power (上電)
3,Short beep ( camera detect and read the files ) in 5 seconds (嗶一聲)
4,After about 40 seconds (等待)
5,Two short beeps ( writing complete ) (2短聲嗶)
6,Blue and Green lights blinking – done ( wrote in ) (兩個燈閃爍 – 完成)
第1,2做好,第3沒有嗶一聲,藍燈長亮沒閃爍,綠燈一直沒有,每15分鐘後重複,共3次也一樣
插入帶有壓縮檔的卡後,現在只有藍燈長亮,連自轉一圈也不會了
2018-05-14 06:28:21****************************************
我是用手機app按重新啟動後，就不能再連線，初時上電會自轉沒有“嗶”聲，藍燈長亮，綠燈閃，按了reset也一樣，
之後用重寫韌體方法後，上電後藍燈長亮沒有“嗶“聲，綠燈不亮，不會自轉，按了reset也一樣。
照片我想不用了，因只有亮了藍燈的相機站着，完全不動。
2018-05-14 06:34:17****************************************
己解壓縮，是一個檔案加一個資料夾，分別用了3張記憶卡，重覆測試，結果一樣。
2018-05-14 06:47:34****************************************
AMID是什麼?
2018-05-14 06:50:56****************************************
是 iCRa0af1x
2018-05-14 07:49:30****************************************
已發送到e-mail
2018-06-11 03:49:01****************************************
我是寄順豐的,但順豐要求題供收件人的
稅務編號或身份證號碼
謝謝
| | by Noopy |
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My recordings ends with .part extension. I'm recording on home hard drive storage, no cloud, just WiFi. Every 12 minutes a new .part file is stored but I can't play them. No player plays that extension.
2018-04-03 16:07:02****************************************
What I've tried:
format card / internal storage.
Unmount / mount external storage.
Stop / run recording mode.
Decrease space in GB dedicated to recording.
Nothing has worked.
2018-04-09 16:20:19****************************************
Hi.
1-. My connection is WiFi > Time Capsule > Drive attached to Time Capsule. My setup in iOS device is NAS (SMB/CIFS) > Shared Folder > //ModimaTimeCapsule.local/ExternalDisc/HomeCCCTV. I establish connection from iOS device with WiFi network's user and password and the disc mounts and a new folder is created for the day (if not already).
It used to work very well, I could see .avi files without problem; I don't know since which version update the .part began to appear.
2-. No, I can't play the .part files even though I change to .avi. Some files are extremely small (kb) to be recording files.
Here some images:
http://take.ms/4YenC
http://take.ms/zc8Am
Thanks for replying.
2018-04-09 16:26:19****************************************
I forgot to mention: I won three cameras from Amaryllo: iCam, iCamPro and iSensor. The problem is the same for all.
Thank you.
2018-04-10 16:47:32****************************************
I reinstalled firmware as suggested. The problem continues: the .part files are transferred to external disk folder storage, no .avi files. I share some pictures with you below. However, it's interesting that iCamPro does have .avi files recorded in SD Card storage and I can watch them with player when I take the card out of iCamPro and I insert it in my Mac. So, iCamPro does record and create avi files every 12 minutes as expected, but when transferring such files to externar media, they just transfer .part; as if iCamPro would transfer files before they are completed or closed or locked, something like that.
http://take.ms/Whg9As
http://take.ms/QGNvl
¿Next step?
| | by Mauricio |
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I am deeply disappointed and sad about the quality of customer services/support provided by your company.
I have filed a connection problem to your company many months ago and this problem occasionally alleviated, so it appears to be working sometimes but not yet fixed.
Until recently (a few weeks ago), the connection problem gets extremely worse again. This time, an officer Sonny (sonny.c@amaryllo.eu) is responsible for my complain. However, he/she has been unhelpful and rude, and very often she/he ignored my message, and she only replied me once after I sent multiple message to him/her. This indicate a very bad quality of customer support offered by your company.
On top of that, he/she has been suggesting unhelpful suggestion, which certainly originated from his/her own thought, but he/she did not address my question seriously. Apparently, this officer was not listening. Could you please send a qualified person and fix my connection problems asap? Since this problem has been prolonged by Sonny for quite a while.
Deeply disappointed customer
2018-03-22 04:05:08****************************************
I have already repeatedly told you guys that power supply is normal, why do you insist me to check the AC again? Do you think your customers are so stupid that cannot distinguish whether the power supply is functioning? Obviously your suggestions are only suitable for people who have no basic understanding of electronic devices. Checking power supply/rebooting are the most basic things to look at before claiming a problem. I am so shocked that you think it is a useful advice for most of the case.
I am so disappointed at your company service. What does a RMA return mean? Can I get a full refund?
2018-03-22 08:28:44****************************************
By saying warranty expired already, is that you are meaning your company has no responsibility to repair? If not, what do you mean?
My last reply to your unhelpful suggestion. It is so surprising to hear the electricity supply problem keeps all other part operating normally except wifi connection which requires only very small amount of power supply. Have anyone heard things like a cell phone/notebook has connection problem but all other part functioning normally because of battery problem. So fact tell the truth, do you have statistics about how many cameras are functioning normally except connection due to power supply problem? If yes, please state it.
2018-03-22 09:41:33****************************************
Thanks, but I am not interested in this censored statistics, that is excluding those need physical repair.
So you haven't answered my Q about the expiration of warranty. Please also indicate what are the steps for physical repair.
| | by Brian Ng |
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Hello,
i have Bybi Cam, i installed it a few days ago,
but the night vision is not working!
can you walk me through trouble shooting it.
it's very important feature specially for kids at night.
2018-02-21 20:14:45****************************************
Hello,
I tested the camera and this is what i came up with;
The Night Vision is ON, I don't mind black/white but there is no vision at all as the pictures below;
https://i.imgur.com/UkVZERe.png
PS; the one on the right, is with the room door open.
Is my Camera Not working properly.
BTW I have ATOM AR2 and the night vision works perfectly.
2018-02-22 21:30:39****************************************
thanks for replying, and yes the night vision is On.
i tried turning it off and on again, also unplugging the camera and reconfigure it.
cleaned the lens as muxh as possible, nothing worked.
BTW when the room lights are on the camera is working perfectly and clearly.
only with the night vision it's completly NON visible!
2018-02-23 09:00:15****************************************
Thanks for replying,
Regarding the number of lights is 8 ( all of them ).
I have never disassembled it, and i only installed it a 10 days ago!
The night vision never worked for me so i thought my camera is not working properly.
| | by khaled |
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iCamPRO after upgrade to the newest firmware (as of the 19/01/2018) - not possible to make it work again. Reset does not help. Camera was working without any problems before the upgrade. Currently after the reset and successfully Wireless setup, it is just doing constantly short movements left and right and is impossible to connect to it via phone. Please help!!!
2018-01-23 22:49:32****************************************
Thank you for advise. I done step by step what you described. Can you describe in more details what you mean about point 1 (the charger is fine and cable not touched) the device have power.
Each part was successful as per your description, however:
- after new firmware installation (from the card - beeps was as you described and two lights was blinking) I removed the SD card and did not plug in it as the cam should work even without it. In step D the cam was behaving differently. It calibrated correctly, however the cam was reacting on any movements and instead w8ing for installation it was moving. There was no voice message "reading QR code". I tried to install it as per you YouTube guide however it was not reading QR code. I tried option auto-detect and it found and it was even the successful message, however, the cam was not accessible via mobile app (message "device offline") :/
NOTE:
- I reset the device after and followed the installation again. There was a voice msg: "reading QR code" I put the QR code to cam and I heard beep - it tried to find my wireless network and it didn't connect to it (connection was not successful) so I picked the second option "auto-detect" and it found it (there was even successful message), however the when I tried connect to cam through the app I got message "device offline" ?
- Then I tried follow your steps again (this time I reset the card and pug-in before installation) and I got this same issue:/
Can you please advise?
Regards
Lukasz
2018-01-24 21:20:06****************************************
1. voltage and amperes are fine on the charger and cable.
2. I change the sd card and it works better this time, after firmware rebuild the blue light was blinking and as well green light. Next I switch the device off and formatted the card and put it back to the device. Then I switch on the device. Cam was rotating and said something like ready for QR code. The cam scanned QR code from my phone but it didn't connect (SSID and password was correct, phone was connected to router and router rebooted). Then I tried with the third method (WPS). Camera confirmed "WiFi connected" however the green light was flashing... and I was not able to see this cam on my router. I switch the cam off and switch it back on. The motor rotated and it said again something like "Read QR code" ..... It looks like the cam dose not connect to wifi and non of the 3 methods works... neither after firmware upgrade or reset.
I repeated this same steps couple times with this same setup with this same result.
2018-01-25 23:11:51****************************************
I didn't test it with another wifi yet, I will do it at some point, however the cam was working without any problems so far.
The firmware has been upgraded to v421 (1 beep after 5s, then 2 beeps after 1min, then both green and blue was blinking). I switched off the device and formatted the card and plug it in. I switched the device on. Camera rotated and I got message: "Ready for installation" (blue light is blinking no green light).
1. I used first method (QR code) camera beep that the code was scanned. Then after 2min message: I cannot connect to wifi network.
2. I used second method, the app found cam iCRa0ac4x, I selected it, I updated wifi password. I got message"Congratulation we did it", however the green light was blinking. The cam start rotating based on the movements. I tried connect through app and I got message "Device is offline" .... I switched off the device for 1 min and plug it in again to see if it will connect to wifi. Camera start rotating. The blue light was on and the green light was blinking. I tried to connect through app and again this same message "device is offline".
I removed the card and open it in explorer. Following was on it:
amaryllo folder (iside the folder was download\config.dat - empty file)
upgrade folder (why it was such folder? Cam create it during wifi connection?)
.dwl_status file (the value inside the file is 0)
event01 file
Maybe I can add some files manually to the cam so the cam will pickup my configuration to login to wifi? It is weird to get message from CAM "connected to wifi", but not able to see the cam like it didn't connect at all?
I am out of ideas :/ Please help! We do need it work again as we do watch our baby very often.
2018-01-30 20:56:29****************************************
Hi,
I don't know if you received my previous answer? I didn't use the camera for a while and I removed the SD card. When I connected it to the power it start working... It looks like it is something wrong with the SD reader? Can it be a reason? When I tried with card it didn't work... I do wonder if I can now do firmware upgrade to the newest one as I am worry if it will work after?
Regards
Lukasz
| | by Lukasz Rodewald |
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All of a sudden, the camera does no longer upload any video to my NAS. The videos seem to be recorded on the SD card, the used capacity there is increasing. I tried to reformat it anyway but with no success,
When entering the permissions for the NAS, I can see the connected user and I see that it tries to create the cameras directory and it tests accessing the file .amaryllo.test which are both successful.
After that, the user stays connected (as with my other camera, which still works perfectly) but no videos show up on the NAS volume.
How can I fix that?
2018-01-18 06:22:42****************************************
1. I reformatted the SD card on a PC which did not detect any problems.
2. I did a full reset of the camera
3. I tried Google Cloud upload
The camera does not upload anything, it just connects (to Google and NAS) and creates the folder for the videos.
After that, nothing else happens. I get notifications for power off or admin access but NOT for movement detection - even when the free space on the SD gets smaller when movement happens. I can also hear the "click" when the infrared LEDs turn on or off.
How can I get the camera back to work?
2018-01-20 14:09:01****************************************
The rebuilt the firmware but without success. After the firmware was in place again, everything went back to the state before. The camera writes its directory for videos on the NAS (or Google Drive) but no videos get uploaded.
Is it possible, that this has something to do with the Plan I am on?
I tried to move from basic to Smart Plan and now my account shows I have been billed two times somehow (Receipt 1516455746 and 1516456715).
It's quite frustrating that the camera does not show any kind of useful information why it's not uploading anything. The videos are on the SD card btw.
How do I get my money back for the 2 subscriptions for the same AMI and how can I get the upload functionality back?
| | by Harry Brückner |
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I would like to purchase an ATOM camera. I read that the camera need a 2.4ghz wifi connection. My concern is that, despite having such a wifi connection, my mobile phone hook up to wi fi via a 5 ghz connection. could this create a problem while pairing the camera to the app intalled on the phone? The phone is a One Plus 5
2018-04-18 10:19:35****************************************
Hello
I bought an ICAM ATOM FHD which is having serious troubles. At the beginning I managed to install the device and it worked properly for a while.
Now the device goes continously off line, and the reinstallation process or reset are often useless.
No light is on.
When I try to unplug the camera, after plugging it aain the blu light switches on, fixed, but after a while it goes off.
No reset or installation process starts at this very moment.
I tried to replace the sd card (formerly I used a 64 gb Sd card, while now I inserted a smaller one, 16 gb).
I tried also to use another cable instead of that furnished, but nothing changes.
The firmware shown in the app was the 4.3.3.
At the beginning, let's during the first month, the camera worked properly.
Now it is definitely off line. In one case I noted that opening the app, the camera went after a few seconds from off line to on line status without I did anything. This happened only one time.
Can you help?
2018-04-19 09:44:28****************************************
Hello
I would exclude the privacy mode related issue. I can't say if the camera goes off line while in privacy or not-privacy mode. The app simply shows an off line status (gray dot), making impossible to change the same status (so, while in off line status, the camera is not in privacy mode).
As to the usb cable, well I have already tried to change cable, with no results.
Consider also that the camera is less than two meters from the router, so it is unlikely there could be a wi fi signal related problem (as a matter of fact, other devices work properly).
Yesterday, accessing the app, i saw the usual off line status changing in privacy mode (without any action from me).
During the night, while the camera was in privacy mode, I received an alert advising the changing of camera status (from privacy mode to off-line; again, without any action from me).
I will try with the firmware rebuild, but I am afraid that the camera is having a hardware issue.
In that case, what can I do?
2018-04-20 09:59:10****************************************
Ok. can you tell me where I have to send the camera for testing and repair?
The camera has been purchased via Amazon early this year. What do you need for warranty? I have the invoice issued by Amazon.
2018-04-20 10:27:11****************************************
The Amid is iCRa0az5x
| | by Fabio Vasques |
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I can no longer view the camera live on the browser, either Chrome or Firefox.. After loading, the display area for the camera remains grey, then after a few moments, I get the error message "streaming video time out", then it has a 5 second count down and then reloads, but still nothing is displayed..
I can connect to the camera and see the video from the android app without any problems.
2018-01-08 09:36:56****************************************
I just tried the "Public" cameras, and they are also blank for me, both on Chrome and Firefox. I am using a Macbook Air, but I also tried browsing to my camera on a Chrome browser on a Windows 10 laptop, and it is also blank...
| | by Gregory Wee |
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This unit was working just fine a few days ago. I has even received the updated app that allowed both my ATOM and ATOM AR2 to be view at the same time. I was checking them today, and the AR2 did not work. I reset it, plugged it back in, the unit cycled through and shut off again. Attempted to register it again, it did not register. As if the wifi unit is out on the camera. The ATOM continues to opperate just fine. Any suggestions?
2017-12-19 15:59:35****************************************
It will not connect to internet. It attempts to connect to my 5G instead of 2.4G, however once this step is complete, it never connects. The camera itself appears to be functioning without the internet. IR light up in dark, go off in light. The camera lens tracks me as I move within its range. I have no way of view its content without a connetion to my network. I will check to see if its some sort of compatablitiy with my Galaxy Note 8. However, i do not think that is the issues because I am connected to the AMID that is on the network and functioning properly. The blue light is solid and green light flashing couple times a second. Was not able to connect with different device. Now what? At $300 plus, I don't want to purchase another one, especially if the life span is a couple years.
2017-12-19 16:01:53****************************************
I forgot to mention that all steps followed. The camera performed as you states in the PS portion of your last message.
2017-12-20 12:16:27****************************************
I did not reset hardware after refuilding firmware. My instructions told me to reset hardware before rebuilding the firware. So I can try that. The camera had been removed and added by many time after each successful step. I even added it to an app that had no cameras on it. I was able to successfully add the AMOD after attempting to add the deluxe ADOM AR2 twice. I have not attempted to add by the WPS and QR did not work.
2017-12-21 13:03:53****************************************
So send it in for repair?
2017-12-23 00:55:35****************************************
Will no one respond to this thread any longer? What is the next step? I would like camera coverage again asap.
2017-12-25 13:56:45****************************************
Let me know the international cross border chargeable repair services you recommend so I can contact them. Also, if a part comes to mind that requires a little skill, I have some training with soldering and working with small parts. I could replace it myself. Provide me with the information required to send payment for the part.
I'd also be willing to make a deal. I would purchase a new ATOM AR2 if you would repair the one I currently own for no charge. I'd be willing to pay for shipping. Let me know if this would be an option.
2017-12-26 17:52:03****************************************
So the issue is, the unit will not connect to 2.4G WIFI connection the other unit is connected to. Let me know if there is anything elso I can do to get this unit connected. If not, sounds as though I need to stick with companies in the US.
Thank you.
2017-12-27 00:33:48****************************************
What is going on! My second camera, which up to this point was working as expected, suddenly disconnected from the wifi and will not connect. It is tracking. The green light is flashing. The IR led's are lit. But I cannot connect with the app. Are you sabotaging the products in the US for some reason? The last firmware update, is this the issue? I have almost $600 in camera's with amaryllo's name on them that are not connecting. Please consider this an urgent fix.
2017-12-27 12:05:29****************************************
I camera that was functioning? I was checking alerts. I received several within a couple hours. I went to check that last one sent. It was having issues connecting. I closed the app and restarted it. The icon on the app that registered red when in private mode, green when active mode was now gray. It would not connect. I went to the camera itself, it was moving, LED IR lights on, green light blinking. I did not change anything. WIFI that it had been connected to from the time I initialized them and added to my network. The first one went down a couple days after a firmware update. Now the second one is gone. Your company is all about the revenue, not about the patrons/clients. I'll send both of these items back to you no change. Keep it. I'll purchase quality product, not the trash Amaryllo sells. Give me your address to mail the trash back to you. Keep all your pressious money! See how far it takes you after you leave life.
2018-01-02 13:56:46****************************************
I attempted to connect to my network using all methods. These cameras are no longer compatible with my home network. Send me amaryllo mailing address and I will send your camera back to you with no charge to you. You can keep them. I recommend you find out what the problem is so you can help other customers with this issue. I will be replacing these units with superior to protect my home and family.
Thank you.
Henry Elliott
2018-01-03 13:39:23****************************************
Do not send the units back.
| | by Henry Elliott |
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Hi
My camera stop working, i tried a lot to reset it, but it doesn't work, even wireless reset not working.
2017-12-10 15:39:34****************************************
i formatted the SD Card, using the app you sent, and i follow the process exactly same what you mentioned, but no response at all, and keep showing blue solid led, not blinking at all,
2017-12-11 10:26:29****************************************
Well, it's working now, thank you very much
| | by Mo |
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One of our cameras was faulty and stopping tilting up and down, instead it made an unusual clicking noise. We reported it to Amaryllo and they asked us to return the package to their technical department in Taiwan – which we had to pay for! We assumed we would get a refund for the postage due to the item being faulty, however they instead asked for another payment for an inspection fee and return shipping to the UK, on top of not refunding us for our outgoing postage costs! We were well within our 1 year guarantee therefore definitely should not have to pay for inspection costs. We disputed these payments, highlighting the fact that their terms and conditions state that they would ‘’repair or replace the unit back to the sender free of charge and reimburse the sender for the shipping cost” for defected items. Since then we have sent them numerous emails asking them to return our items but have not received any response. We are now left with no camera and no refund meaning we’re out of pocket by £300+. We even tried to contact them via Trading Standards, but they continue to ignore us.
2017-11-30 09:19:41****************************************
I did read your email sent on 30/07/2017 and replied via email on 04/07/2017, 20/07/2017, 31/07/2017 and via Trading Standards around 07/08/2017 and European Consumer Centre around 25/09/2017, all of which you have failed to respond to!! How can we discuss this dispute if you are not willing to respond for 5 months! You still haven't returned our camera or shown any signs you will in the future, therefore we are at a financial loss. This is not how you should treat your customers!
2017-12-11 12:17:26****************************************
Yes I received your email on 03/07/2017 and responded to it on 04/07/2017, 20/07/2017, 31/07/2017 (sent with read receipt) and via Trading Standards on 07/08/2017 and ECCS on 25/09/2017 - all to which you ignored!! We have tried everything we can to contact you and you've failed to respond until I went public facing. How can we resolve this issue if you do not respond?!
| | by Suzy |
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Hi Amaryllo Support Team,
I'm really worry about my camera since I'm facing weird problem, it was working fine but in the software I found option to upgrade the firmware version,since I'm technical person my curiosity makes me to upgrade it to latest version, and once it finish, in the application i found the camera become offline and doesn't become online, so i tried to troubleshoot the problem but no luck, i tired the reset the camera to the factory setting from the reset button but no luck. when i power it, it's showing blue solid LED but doesn't moving. it could be firmware in flash is corrupted, so i tried the link in the dropbox (https://www.dropbox.com/s/6cofgp14app9qdg/fix337.zip?dl=0) in your support forum but the file is not found. I NEED YOUR SUPPORT ASAP. Thanks
Best Regards,,
2017-11-18 18:50:38****************************************
Thanks for the update,
I unzip the files, and after I powered on the camera I heard the detected sound, and after a while a WRONG sound comes on and doesn't work. kindly help..
| | by majed |
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I TOO have had not 1 BUT 2 Failures of these thing! At $150 each, this getting annoying. The answer that I get frm Support (Sonny C) is...oulle have to send it in, Meaning:
YOU have to pay shipping to us (In Japan from US)
YOU have to pay for repair, all because of OUR Failed FW Upgrade....what?
This is rediculous, I Never had to pay for a company's mistakes before. I have been a Network Engineer for over 35 years, It is not my network or my signal, It is a re-occurance issue with not just myself but other as well.. as you can see on this blog Other companies have come up with a way to reformat the FW Via SFTP or some other means to get the FW back on it. nor have I ever had to pay for Shipping to another conry (Usually companies have a rep in the country they are selling in. Nor have I had to pay for the FW repair issue. They should pay the FW side If we pay for the shipping, lets be fair Amaryllo!
2017-11-08 14:01:31****************************************
So your andpswer s, even though it has been riven an$ repeated to me Out fault that he F2 ypgrad3 make th3 product non-functioning, we ar3 goin* to make our customers pay for this issue? It would appear that i# an @ccurat3 stamens on the part of you’re company. I wan5 to make sure as I am gon* to post videos, blogs and forum to let other# know how Amaryllo is handl8ng this
| | by Al Hagie |
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Recently last week or two weeks live view over the Internet does not work?
Locally on WiFi fine, camera firmware recently updated ?
Can you tell me what this error means and how I can fix it please ?
2017-10-10 08:11:59****************************************
Error message:
An Error occurred whilst accessing the server (100).
2017-10-11 07:18:50****************************************
Thanks for replying.
Camera and apps: 4.3.2. And 1.6
I am in the uk using virgin, I have voice and data 4G ticked, but connected at 3G.
Previously for years no problem.
I rebooted the camera and the router.
Locally using wifi the phone can connect to the camera, however when I am away from home, using the Internet to connect I get the error.
Any other suggestions ?
Anything I should look for specifically on the router etc ?
2017-10-11 07:34:35****************************************
Hi
Thanks again for the prompt reply.
Luckily I also have my iPad with me in work, yes I just connected with the office wifi and it works!
Anything else to try ?
Thanks
2017-10-11 07:46:50****************************************
Sorry will reply on here now.
Tonight I once again reboot the router and the camera, although the fact it works over wifi indicates some other issue I suspect.
Any other suggestions or ideas please shout.
Thanks
2017-10-11 07:48:11****************************************
Regarding point 2 I only have one sim....and do not want to share with other people
2017-10-11 08:11:12****************************************
No good, I can try my wife’s virgin phone tonight, but they are both virgin
2017-10-11 13:19:37****************************************
I just had a thought.
On my iPhone I have a VPN connection, so I connected to the USA and then I could connect to the camera over the Internet.
So it's something to do with uk Internet .? Or uk prefix networks.....
Comments please ?
2017-10-11 14:14:45****************************************
So I can access the camera from home on wifi.
Away from home, it will not work over the Internet when I use UK Internet.(3G) etc.
However, if I use a VPN connection on my phone and trick it into thinking I am in the USA Iit works ! And that is over the Internet 3G.
2017-10-12 09:41:42****************************************
Yes VPN via the USA for example then good.
Virgin sim mobile currently still not working.
Well VPN workaround might work, would be nice to get to the bottom of it though please
2017-10-12 15:56:12****************************************
Hi
Any chance of an update or potential fix date please ?
Kind regards
Keith
2017-10-13 05:34:48****************************************
Right, I think I have found what it is, but you will have to tell me what the most secure settings should be please.
You recently introduced NVR(RTSP) on a camera update.
Port Forwarding.
On my(peoples) routers I believe for this to work you have enable on your Router port forwarding(RSTP port(default 554)).
So on my router I have the following settings and I would like to know what I should set these to make it work and also keep it secure.
Local IP 192.168.0.X ?
Local start port x?
Local end port x?
External start port x?
External end port x?
Protocol ?
Enabled X?
I think once you tell me these, job done!
2017-10-13 05:37:57****************************************
Odd still how vpn works, but I think this looks promising......(famous last words)
2017-10-13 13:32:24****************************************
Hi
Are you able to provide default router port configuration ?
Thanks
2017-10-16 07:57:27****************************************
Ah ok, in that case I will not use RTSP.
I have checked and my iPhone 6 I have it set to 4G although I am sure my package is 3G.
Either way it has for years all worked until recent updates.
Thanks
2017-10-16 08:25:48****************************************
Thanks for replying.
No, no other phones or environments to test with, surely your test teams should have these?
Thanks keith
2017-11-26 08:13:40****************************************
Good morning
Sorry for the delay in replying, a private matter had taken up some of my time.
Can I please ask:
Previously all fine and everything worked.
A few weeks ago I assume an update you made or change altered things, have you now had chance to investigate and resolve please ?
Thanks
Keith
2017-11-26 08:14:51****************************************
Also I do not have an android phone.
My iPhone 6 and my network is 3G.
Previously all fine for years....
2017-11-27 05:23:23****************************************
Good morning
Sorry I did not realise you were working on a fix.
I will check the version numbers later.
Question
I could download a previous version, but do you anticipate that it should be fixed potentially in the next 2-4 weeks ?
Later I will download, sooner or that time frame approx I will wait?
Thanks
2017-11-27 06:12:15****************************************
Morning
Firmware 4.3.2
App version 1.6.1.7715
Can I please ask(approx) when do you think the fix would be out ?
Also what are the IPA steps to follow if I did want to revert back(I have an iPhone 6) .
Thanks
2017-11-27 08:27:06****************************************
Yes same error message!
Question
When approximately do you think you will be able to fix it?
If you are talking days and weeks, I will just wait.
If you are talking months then I might download.
2017-11-27 09:55:36****************************************
Ok thank you
2017-12-18 10:57:31****************************************
Hi
Apple just released an update on the iPhones and it fixed the issue.
I can now access camera without having to use VPN.
Thanks
Keith
2017-12-20 08:51:18****************************************
I know annoying, but at least we know.
Thanks, keep up the good work and wishing you a merry Xmas and prosperous new year
| | by Keith |
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Hi,
I have my camera installed and working ok, but I don' t have the 24 hours videos in Google Drive. I just have some hours, for example, from 13:36, and then 19h. I mean, I don' t have all day recorded.
What can I do?
Thank you very much
2017-10-19 17:14:15****************************************
Hi, Thank you for your answer.
I reduced the upload resolution as you suggested and I have enough space in Google Drive, because I already pay for a bigger size.
I have noticed that it only record the time between 13 and 15 pm. It's not enough for me, I need at least 12 hours since 12am. Please, I will appreciate a solution for this. I bought this camera because of 24h recording.
Thank you very much in advanced
| | by Silvia |
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I switch on my iBabyHD, the blue light is ok and fixed, but it doesn't rotate for calibration, and the doesn't work. If I open the app the "decive is offline". I tried to change cable, change location, reset the WiFi AP, but nothing changed. 3 times it doesn't work, 1 times it works. How can I fix it?
2017-10-03 19:30:53****************************************
Hi, thanks for the prompt reply. I tried the 2nd procesure, but unfortunately it didn't work.
I put the microsd, but the blue led is always fixed. What can I do as a next step?
| | by Andrea Servili |
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I've two of those cameras, I've, from time to time the same problem. The SD card becomes damaged.
It happened again yesterday after doing an upgrade to the latest firmware.
I don't think is due to the firmware upgrade, as said, happened already several times. The SD cards can't be formatted anymore, they keep the data, but is like if there is a "no-writable" option that has been turned on while using it.
How can I recover the memory cards (it happened with the original ones, then with several brands including Samsung EVO).
How can I avoid this happening again?
2017-09-29 07:29:51****************************************
Tried the SD format already several times:
[ERROR] Invalid end of sector signature: 0xD06C
[ERROR] fat_check_validate_boot_sector returned error: 22 (Invalid argument)
[ERROR] Initializing cached values failed: 22 (Invalid argument)
[ERROR] Generated invalid volume. fat_volume_create returned: 22 (Invalid argument)
I use Mac, and I don't have PC, but should be the same.
Yes, I use the APP SD format option, but I can still can read the contents with the MAC. After the problem, the camera doesn't detect the SD card anymore.
2017-10-10 13:32:18****************************************
No, the SD is never removed.
Not using the cloud. My config is recording only on movement detection and there is not too much movement (average 2-3 times per day). I use only transfering to my own local NAS with is using SMB, on event detection.
Resolution is set to maximum 1080p.
I don't think it happens because the number of R/Ws. How I can check that? There is any counter in the camera?
Any chance, instead of using the SD, to transfer immediately to the NAS on movement detection ? I think I tried that, but was not able to do it ...
2017-10-11 08:42:54****************************************
This is terrible, because if you mandatory need to use the flash card even if you have always an online NAS, then it is stupidly wasting RW cycles on the SD!
| | by Jordi Palet Martinez |
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Dear Support,
i try to connect the isensor with the wifi, via QR Code Scann and WPS.
Result:
QR Code Scan: tripple long beep ( it´s documented as not able to connect), blue light ist blinking
WPS: green light is stable on and blue is blinking. doesn´t get any contact via the APP neither see the ISensor at the List of connected IPs on my Router.
What is the way to get connected the ISensor with my wifi?
Information: Wifi, 2,4 and 5 Ghz, tried out other network wifi, doesn´t get any better result.
2017-09-02 05:31:31****************************************
Hi Guys,
also vielleicht schreibe ich in deutsch damit ich mich besser ausdrücken kann.
Ich bin der Anleitung gefolgt. Per QR Methode kommen jedesmal die drei langen peep Töne und das blaue Licht blinkt danach. Mit der WPS Methode ist das Ergebnis: es peept einmal, grünes Licht leuchtet, auf der APP keine Reaktion. Im Router das Gerät nicht zu finden ( sollte ja dann unter verbundenen Geräten aufgelistet sein). Möchte ich in der App dann, nur um es probiert zu haben, "ein neues Gerät hinzufügen" sagt mir die APP "FEHLER. falscher QR-Code". Die INSTAR Kamera ist deutlich einfacher zu installieren, wobei ich die QR Methode echt gut finde. Aber ich brauche eine Lösung für eine Installation. Jungs, ihr habt eine so gute Kamera - aber da hackt es etwas. Kommt, das geht bestimmt mit einer Lösung. Liebe Grüße aus Köln, Jérôme
2017-09-02 05:32:40****************************************
btw. ich bin natürlich im selben WLAN.
| | by JBWALK |
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Hej I have 4 cameras , usually i receive notifications on my iPhone , but for the last couple off days it stop sending notifications.
In the iPhone app in notifications there are the pictures , but no visual notification on iPhone .
Please can you help me?
I can send the other Amids,
iCRa0ac2v
iCRa0da2j
iCRa0ac2n
regards
Jose
2017-08-15 06:43:57****************************************
Yes thats correct.
I m using the settings you suggest all time haven't change a thing.
Here are the screenshots: http://picpaste.com/IMG_5572-x56yQwV0.jpg and http://picpaste.com/IMG_5573-5SrtElrN.jpg
Regards
Jose
2017-08-16 07:43:17****************************************
Hi , today I have received a notification so far, but there is a delay off 20-30 minutes between the even and the iPhone notification.
Jose
2017-08-16 08:30:40****************************************
2 av four cameras have face recognition on ,Have turn off .
Face detection on in all four cameras.
Jose
2017-08-17 06:30:58****************************************
Yesterday in the end of the day I received same notifications will check closer today and repport back.
Jose
2017-08-17 13:45:21****************************************
Yesterday evening it worked got same notifications, but today is not working. There are pictures in the amarillo app but no text notifications.
Jose
2017-08-18 14:46:12****************************************
Have been monitoring today 29-30 minutes delay, hopefully will get as before.
Jose
2017-08-28 11:20:31****************************************
Hi,
The last days it have work perfect.
Thank you guys.
Just so you know :)
Jose
| | by Jose |
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I can't find my recorded video in amaryllo cloud ! I already upgraded to silver plan , but still AMARYLLO CLOUD PLAN is ( inactive ) !
* google account already inserted
online payment response:
order number : 1501354050
transaction no : 1100001358
2017-07-31 11:13:10****************************************
Still amaryllo cloud plan is (inactive)
I can't chose upload storage ( amaryllo could) its not showing,
The showing are:
Google drive, counties or event
Smb/cifs server, counties or event
2017-08-01 06:37:05****************************************
An email has been sent with attachment photo screen shots of setting inserted
2017-08-02 07:22:54****************************************
No , it's always showing ( google drive) , but sometimes it's showing amaryllo cloud and when I refresh the page immediately it's back to (google drive)
Please l need to solving this problem because iam traveling next Sunday and the camera should be working properly.
2017-08-02 09:00:50****************************************
Also when i press on "services" > "amaryllo could" and trying to view a video, an error message giving "field to get video information from google drive "
2017-08-02 09:58:38****************************************
The files which are uploaded to google drive , are not Organized,some of them are in "recently" and some of them are "in shared with me" and some of them are in "my drive"
i can't find my video easily !! Also if I found the file which one am searching for , it's not played and an error giving + video still in process !!
So please it's really urgent request to fix all of that because am leaving my home and needing all options working properly as the camera made for, and I bought it for . Thanks
2017-08-03 05:10:12****************************************
Still can't playing video from amaryllo cloud , and already purchased for silver plan/month since 29-July-17
" failed to get information from google drive "
2017-08-03 06:03:46****************************************
Yes iam using IOS device
Email snapshot sent by email
| | by fahad |
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Sorry, i forget my account and password, but my camera is paired, can you help me?
2017-07-11 01:59:18****************************************
Thank you for your reply.first,I saw this cam light is blue,no blue light blinking, so this camera is paired,right?
I opened the app is the opening is to install the camera, but if my camera is paired, how can i do? Can also help me remove the match let me re-paired?
2017-07-11 03:19:20****************************************
Thank you for your help.
But I still have a problem.Can I use this camera together with other people? (Use other mobile phones)
If I buy the program, the program bound to this camera?
2017-07-11 07:04:11****************************************
Thanks,
I would like to ask, when I purchase the program will send an invoice to my e-mail?
Can you Editorial it?
| | by Lan |
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I have 4 iCamPro FHP cameras, only 1 have constant WiFi disconnection, but it is the nearest to the WiFi router. I tried everything, factory reset, etc. This camera have with platinum plan too.
When i try to access via Firefox or iPhone, iCRa0br8j is the only camera with this issue. Most part of the day is disconected, sometimes for 3-5 hours.
Help please. Thank you.
2017-07-07 12:25:19****************************************
Still waiting for a solution from your side, I think this unit has hardware issues with wifi, is the nearest to the router, the one with less use and the only one (of four units) with recurrent connection issues.
2017-07-30 21:41:59****************************************
Thank you, I tried exactly what you suggested without any improvement on 8j.
I forget to mention in previous message, that green light is permanently green, but most part of the day I can't access to the camera via Firefox or iPhone, showing only error message and even the video upload to Google Drive via Amaryllo cloud is erratic and sometimes a day later. Waiting for your comments.
2017-07-31 13:21:05****************************************
Thank you,
I did that before (adding a second wifi network from another router) but nothing changed or improved.
For your reference, most of my hardware are connected to cable (rj45), rather than wifi, only hardware that don't have rj45 conection is conected to wifi.
If you still need it, I can move 8j to another environment and another router and wifi network. By the way, is it possible to change the amaryllo cloud platinum plan from 8j to iCRa0da8w? Because after resetting 8j yesterday, it's not connecting to amaryllo's platinum plan, it says error every time I try to connect it. It's very frustating try to use 8j, the other three run perfectly.
8j was the only one from the four cameras that was not installed until this year, end of April, otherwise I would have detected the issue before. Hope you can help me with a solution soon. Thank you.
| | by Rodolfo Stoltzmann |
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I have had this camera for a week now with nothing but trouble!! It took 3 days of trying to get it to read barcode. It has worked once, then it went offline, new firmware came and after camera goes online (after 2 days of getting it to connect to Wi-fi, didnt work but finally got it connected via wps but screen is still black. I have tried EVERYTHING = Resetting it, removing and installing apps from 2 diffrent devices, removing and inserting sd card, run with and without admin mode, disabled all sensors, tried taking snapshots (doesnt take snapshots). When trying to stream I get a notification that "Guests limit reached" as soon as I start the stream (screen is black then app freezes). Its 200% unable to read barcodes, wont take snapshot or start livestream/record. If this camera doesnt work in 2days I want my money back + cancel my silver subscribtion please as I feel this is a scam. I will contact credit card company shortly
2017-06-26 13:26:04****************************************
Green light is on, blue light is on (non of them blinking) when streaming blue light blinks. Cant setup up via barcode as it refuses to read it (tried for a week, sensor seems broken)
2017-06-26 19:21:00****************************************
Cant connect to live stream via browser, says wrong pass or id. Live stream from app on phone and tablet still just shows resolution and black screen, freezes up after a while so i have to close app. Phone and tablet got newest firmware and is of newer date. I have tried every possible setting, with and without sd card (which ive formated 5+ times now even though its brand new) no videos/snaps are taken, when trying to take snapshot from Apps first menu it says "saved, check alerts later" but nothing shows up. Snapshot from the black screen live stream results in nothing, it doesnt take a pic and freezes and blue led starts blinking till I close app and leave live stream, then it goes back to solid blue. Green allways on solid except when it restarts. Help would be apreciated fast as ive never been so frustrated with a piece of equipment before. Black screen started after the firmware update a week ago
2017-06-27 19:17:51****************************************
An answer would be lovely but no need now, its gone to camera. It would be nice of you to atleast cancel my (2) subscriptions, as there is no way to do so on the webpage. Was looking forward to using your product but that was the biggest waste of time and money ive had in years. Not gonna make negative reviews as I might have been unlucky, but atleast fix ur webpage or respond to ppl
| | by Brian |
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